Shipping policy

Shipping Policy

Effective Date: 24th July 2026
Last Updated: 24th July 2026

At TUSHNIM, every piece of jewellery is thoughtfully designed, carefully inspected and securely packaged before it is dispatched. We are committed to delivering your order safely and efficiently. This Shipping Policy outlines the terms governing the shipment and delivery of orders within India.

1. Shipping Locations

TUSHNIM currently ships across India.

At present, we do not offer international shipping. Any future expansion of our shipping destinations will be updated on our Website.

2. Order Processing

Orders are processed only after successful payment confirmation.

Processing times may vary depending on:

  • Product availability

  • Made-to-order production

  • Quality inspection

  • Public holidays

  • Operational requirements

Once your order is confirmed, you will receive an order confirmation email. A separate notification containing shipment details and tracking information will be sent once your order has been dispatched.

3. Delivery Timelines

Estimated delivery timelines are provided for convenience and may vary depending on the product and delivery location.

Typical delivery timelines are:

  • Ready-to-Ship Products: 3–7 business days

  • Made-to-Order Products: 10–21 business days (or as specified on the respective product page)

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

TUSHNIM may, at its sole discretion, offer complimentary shipping on eligible orders from time to time.

5. Secure & Discreet Packaging

Every TUSHNIM order is carefully packed to ensure your jewellery reaches you safely.

Your package may include:

  • Protective packaging

  • TUSHNIM jewellery box

  • Invoice

  • Certificate of Authenticity (where applicable)

  • Jewellery Care Guide

For your security and privacy, all orders are shipped in secure, discreet packaging that does not reveal the contents or indicate that the package contains jewellery.

6. Insured Shipments

All TUSHNIM shipments are insured while in transit until they are successfully delivered to the shipping address provided at the time of purchase.

In the unlikely event that a shipment is lost or damaged during transit before delivery, TUSHNIM will work with the logistics partner to investigate the matter and take appropriate action in accordance with our internal procedures.

7. Delivery

Orders will be delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that the shipping information provided is accurate and complete.

TUSHNIM shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information.

Deliveries are made only to valid residential or commercial addresses. We do not deliver to P.O. Boxes or other non-serviceable addresses.

8. Signature / OTP Verification

To ensure the safe delivery of high-value jewellery, certain orders may require:

  • Signature upon delivery;

  • One-Time Password (OTP) verification; or

  • Identity verification, where required by the logistics partner.

Failure to complete the required verification may result in delayed delivery or return of the shipment.

9. Delivery Attempts

Our logistics partner may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability, refusal to accept delivery or an incorrect address, the shipment may be returned to TUSHNIM.

Any re-dispatch of the order may be subject to additional shipping charges.

10. Order Tracking

Once your order has been dispatched, shipment tracking details will be shared via email and/or SMS, where available.

Customers can use the tracking information to monitor the progress of their shipment.

11. Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • Courier operational delays

  • Other unforeseen events

TUSHNIM shall not be liable for delays arising from such circumstances.

12. Inspection Upon Delivery

Customers are advised to inspect the package immediately upon delivery.

If the package appears damaged, tampered with or incorrect, please:

  • Take clear photographs of the unopened package.

  • Contact TUSHNIM within 48 hours of delivery.

  • Retain all original packaging until the matter has been resolved.

Failure to notify us within the specified timeframe may affect our ability to investigate the claim.

13. Risk and Ownership

Risk in the jewellery passes to the customer upon successful delivery of the order to the shipping address provided at the time of purchase.

Ownership of the jewellery transfers to the customer only after full payment has been successfully received by TUSHNIM.

14. Failed or Returned Deliveries

If an order is returned to TUSHNIM due to:

  • Incorrect or incomplete shipping information;

  • Customer unavailability;

  • Refusal to accept delivery; or

  • Failure to complete delivery verification,

our Customer Support team will contact you to arrange re-delivery.

Additional shipping charges may apply before the order is dispatched again.

15. Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: Customer.Care@tushnim.in or

WhatsApp us  91-8143129900

Our Customer Support team will be happy to assist you.